We understand and appreciate the urgency behind your business
From appointment setting to getting in contact with you anywhere, Answerwest is the solution for property managers,and homeowners’ association administrators, and realtors.
Hundreds of real estate executives choose Answerwest for:
Acting as your personal receptionist
Setting up appointments and serving as your “showing desk”
Answering client questions
Giving directions & instructions
Handling and directing calls for HOAs and property management firms
And serving as the professional extension of your business
Emergency Services Dispatch
With real, live customer service agents at the ready, we can respond to property emergencies in real time and contact emergency response personnel to protect your investments, 24/7/365.
Virtual Receptionist/Front Office
We can serve as your “live receptionist” handling calls at the office when you’re out taking care of business. Using our advanced technology, we can keep you abreast of all your day-to-day office business while you’re out of the office managing your properties.
Property Directory Customization
We can create a Master Directory for every property or home under your management, so that when issues arise, we can give specific instructions on how to handle it, including security, plumbing, electrical, landscaping, even emergencies on the street.
“Follow Me” Service
We can provide one telephone number that you manage. Then you can decide whether that number rings to your home phone, cell phone, work phone, or any line you choose based on your schedule. We can also program custom greetings to play if you are “in a meeting”, an “on vacation”, an “out of the office”.
We can be the first level of communication. If water heaters/or thermostats drops/raises to a certain temp, certain devices can then reach out to us automatically. Additionally for municipalities or private properties with their own water tank or reservoirs, we will be alerted when tank levels are either too high or low so appropriate action can be taken.
Businesses with elevators can have their elevator phones programmed to reach us, so when there’s an elevator emergency, we can contact the appropriate response personnel.
I have been a client of Answerwest for over eight years. I work with them on a daily basis and find that they have an extremely dedicated staff who are conscientious, knowledgeable and helpful.
When we have a problem within our organization involving the delegation of workload or wanting assistance in relieving an employee of some of the burden, Answerwest has come in and analyzed our structure and given advice and direction on how to help our company better serve our clients.
Answerwest has given us the tools to be better business people, and in turn they have been a true asset to our success. I would recommend them to any business needing a little (or a lot) of help. – Angela Frazzitta, Real Estate Office Manager
Trying to build, run, and grow a business makes you feel like your world is in complete chaos. Hours feel like minutes, and minutes feel like seconds. There is just never enough time in the day to get everything done. In addition to trying to juggle such overwhelming responsibilities, the phone seemed to be constantly ringing off the hook.
When I got signed up with Answerwest®, a huge weight was lifted off my shoulders almost over night. I was able to complete what I needed to get done without being interrupted by hundreds of phone calls, and I was relieved to know that I could spend the time I needed on the calls that were most important.
I would highly recommend Answerwest® to anyone who does not want to spend half of their time filtering through phone calls and being constantly interrupted. My time is worth a lot, and having this answering service has more than paid for itself by freeing-up so much of my valuable time. -Terry Rasner, Realtor
As a small business we don’t have a full time receptionist and most of the time were out in the field. Answerwest manages all of our calls and emergencies 24/7/365, ensuring all of our owners and tenants are kept happy.
No worries. We use Answerwest. – Jim King, Owner, K & K Builders