When it comes to your patients’ sensitive information, trust matters. At Answerwest, we understand that HIPAA compliance isn’t just a box to tick; it’s a fundamental commitment to safeguarding your patients’ privacy. We’ve woven HIPAA regulations into the very fabric of our service, from employee training to secure data encryption. Rest assured, every call, every message, and every piece of information is handled with the utmost discretion and confidentiality.
Forget cookie-cutter solutions. Answerwest dives deep to understand your unique medical practice, from specialty to culture. We tailor HIPAA-compliant scripts based on your needs, ensuring smooth call handling and priority patient care. Flexible scheduling and on-call doctor locating are just a few ways we streamline operations and enhance patient satisfaction. Choose Answerwest for personalized service and peace of mind.
Answerwest is available 24 hours per day, seven days a week, 365 days a year including all holidays. Our team works around the clock, so you don’t have to. We also leverage state-of-the-art software that allows us to record every call, refer to on-call schedules, and ensure your patient is getting the best service.
Trust your patients’ data and elevate their experience with Answerwest’s highly trained, HIPAA-compliant agents. Our agents receive ongoing, medical-specific training and boast extensive healthcare expertise. This ensures they can seamlessly handle patient inquiries, appointments, and emergencies, leaving a positive impression every time. Free your medical team to focus on care while Answerwest handles the calls for a smoother, more efficient practice.
Experience flawless call handling and real-time updates powered by the the Infinity Intelligent (IS) Platform. This cutting-edge technology boasts real-time schedule syncing, on-call physician tracking, and seamless call routing. No call goes unanswered – even in rare emergencies, our robust backup systems ensure uninterrupted service since 1988. Empowered by Infinity, our agents are equipped with the most up-to-date information, relevant prompts, and customized scripts to handle every call professionally and efficiently.