Answerwest Answering Service
Complimenting your business with over 30 years of service
At Answerwest, we focus on your customer first to ensure their experience is best-in-class. Your customers will always reach a live person, who is professional and knowledgeable, serving as an extension to your company.
All of our simple-to-sophisticated answering service packages embody all of these qualities, so you can rest assured that your phone is always answered and recorded for your convenience.
Services
24/7 Customer Service
We’re open 24-hours-a-day, so your business doesn’t have to be. We help your customers do business with you. We take phone and web orders, and we answer questions based on the information you provide.
Overflow and Busy Service
You can’t be everywhere at once, but we can. So, when you’re tied up with business, Answerwest can assist your customers and make sure your business never misses a call opportunity.
Help Desk
We can build sophisticated help desk applications to assist callers and solve problems. Our scripting and branching capabilities allow us to control the flow of the call, and our agents can guide the caller through a problem by following your script, reducing human error.
Appointment Scheduling
Answerwest converts the traditional appointment book into a full-featured virtual scheduling and appointment book and extends your front desk operating hours to 24/7.
Event Registration
We can register your callers for classes, workshops, and seminars. You can select from a list of available events, and we’ll maintain the registration status for each, so you don’t overbook or schedule events with low attendance.
Order Entry
We can create sophisticated order entry applications to ensure accuracy. We apply customized taxation based on the caller’s location or items ordered. Once we have taken the order, we can send it to you via e-mail, batch delivery, or fax for fulfillment.