Answerwest Answering Service

happy client

Complimenting your business with over 30 years of service

At Answerwest, we focus on your customer first to ensure their experience is best-in-class. Your customers will always reach a live person, who is professional and knowledgeable, serving as an extension to your company.

All of our simple-to-sophisticated answering service packages embody all of these qualities, so you can rest assured that your phone is always answered and recorded for your convenience.


24/7 Customer Service

We’re open 24-hours-a-day, so your business doesn’t have to be. We help your customers do business with you. We take phone and web orders, and we answer questions based on the information you provide.

Overflow and Busy Service

You can’t be everywhere at once, but we can. So, when you’re tied up with business, Answerwest can assist your customers and make sure your business never misses a call opportunity.

Help Desk

We can build sophisticated help desk applications to assist callers and solve problems. Our scripting and branching capabilities allow us to control the flow of the call, and our agents can guide the caller through a problem by following your script, reducing human error.

Appointment Scheduling

Answerwest converts the traditional appointment book into a full-featured virtual scheduling and appointment book and extends your front desk operating hours to 24/7.

Event Registration

We can register your callers for classes, workshops, and seminars. You can select from a list of available events, and we’ll maintain the registration status for each, so you don’t overbook or schedule events with low attendance.

Order Entry

We can create sophisticated order entry applications to ensure accuracy. We apply customized taxation based on the caller’s location or items ordered. Once we have taken the order, we can send it to you via e-mail, batch delivery, or fax for fulfillment.


Contact Us for for a free quote

    Name *

    Email *

    Company *

    Message *

    * required fields

     Call us for a free quote at 1-800-825-2222 >>>


    • “Having a good answering service is one of the keys to success in my 24/7 business. Take it from me, you cannot go wrong using Answerwest. I base this on my personal experience with Answerwest for the past ten years of good service. Their rates are fantastic. Their operators and management staff are outstanding. Answerwest has an unparalleled service quality with attention to detail. I am always informed of what’s going on via text message, recorded customer message, or email. Cherie and her staff have always been on point when it comes to taking care of my business, and I recommend them for your business needs.”
      Chris B.
      President, High Standard Security Systems, Inc.
    • “I just wanted to recognize your service as excellent and say thank you. I brought our account to you from another service that, as hard as I tried, could not get our call-out correct. Answerwest has made all of our changes seamless and it is an extremely rare occurrence that Answerwest doesn’t get it right. I appreciate Answerwest’s attention to detail and quality service. I am sure the employees of Answerwest, much like the utility guys here at Northstar C.S.D., rarely hear from the public that their work is appreciated. From the entire N.C.S.D. staff, thank you!”
      Matt R.
      Utilities Operations, Manager Northstar Community Services District
    • “On behalf of the Las Vegas Field Office of the United States Secret Service, I would like to commend you for outstanding assistance to this office. Your calm, patient manner, knowledge of office procedures, and expertise regarding telephone systems helped to make the transition from our previous answering service as effortless as possible.”
      Richard S.
      Special Agent in Charge, United States Secret Service