Answerwest has made it our mission to discover what makes your organization special – from your medical specialty to your company culture – and to convey those unique qualities with every call. Before we become your preferred medical answering service, we gather information relevant and unique to your office or clinic. With your input, we develop and customize our scripts to ensure your patients are the top priority. From on-call schedules to finding the right doctor, Answerwest offers many flexible solutions for medical organizations.
Answerwest is available 24 hours per day, seven days a week, 365 days a year including all holidays. Our team works around the clock, so you don’t have to. We also leverage state-of-the-art software that allows us to record every call, refer to on-call schedules, and ensure your patient is getting the best service.
With Answerwest’s exceptional, HIPAA compliant agents working with your team, you can trust your answering service and your patient’s data.
At Answerwest, we provide ongoing and medical-specific training, coupled with extensive experience. This healthcare training enables our agents to address your patients’ needs and make a great impression.
Answerwest leverages the award-winning Infinity Intelligent (IS) Platform, which is one of the most reliable technologies for answering services on the market. This system allows for real time schedule updates, on-call physician tracking, and ultimately gets callers where they need to be seamlessly and efficiently. We also have emergency backup systems in place which has allowed us to stay connected without interruption since 1988.
With the help of advanced technology, our agents are properly armed with the most current information, relevant prompts, and customized scripts necessary to answer calls professionally and efficiently.