Medical Answering Services
Personalized Healthcare solutions
Answerwest has made it our mission to discover what makes your organization special – from your medical specialty to your company culture – and to convey those unique qualities with every call. Before we become your preferred medical answering service, we gather information relevant and unique to your office or clinic. With your input, we develop and customize our scripts to ensure your patients are the top priority. From on-call schedules to finding the right doctor, Answerwest offers many flexible solutions for medical organizations.
24/7 Services
Answerwest is available 24 hours per day, seven days a week, 365 days a year including all holidays. Our team works around the clock, so you don’t have to. We also leverage state-of-the-art software that allows us to record every call, refer to on-call schedules, and ensure your patient is getting the best service.
Experienced Medical Answering Service
With Answerwest’s exceptional, HIPAA compliant agents working with your team, you can trust your answering service and your patient’s data.
At Answerwest, we provide ongoing and medical-specific training, coupled with extensive experience. This healthcare training enables our agents to address your patients’ needs and make a great impression.
Advanced Technology
Answerwest leverages the award-winning Infinity Intelligent (IS) Platform, which is one of the most reliable technologies for answering services on the market. This system allows for real time schedule updates, on-call physician tracking, and ultimately gets callers where they need to be seamlessly and efficiently. We also have emergency backup systems in place which has allowed us to stay connected without interruption since 1988.
With the help of advanced technology, our agents are properly armed with the most current information, relevant prompts, and customized scripts necessary to answer calls professionally and efficiently.
Services
Medical Answering Service
We can customize telephone coverage, screen calls, and quickly locate the appropriate on-call physician regardless of schedule changes. We provide access to your on-call schedule through a password-protected website.
Appointment Scheduling
Answerwest can share your web-based appointment book to work seamlessly with your team.
One Number Dialing for Hospitals
PBX, nursing and hospital staff dial one number to access all available rounding physicians and their associated on-call medical groups. Simplify your telecommunications and improve your performance, saving thousands in unnecessary labor costs.
VIP Trauma Line
We provide a dedicated trauma line and exceptional medical professionals trained to manage and dispatch requests from emergency room and trauma departments.
Resident Programs
We make it easy to keep residents connected to their attending physicians, faculty, rounding teams and hospitals.
Home Health Care
We support home health care providers by helping manage pharmaceuticals, home therapy, oxygen, and durable medical equipment orders to keep patients safe and healthy while at home.
Hospice or End-of-Life Care
Answerwest offers sensitive, compassionate on-call services for terminally ill patients and their families.
Clinical Trials
We manage time-consuming clinical trials by assisting with patient recruitment and follow up, and manage adverse-event programs.
Pharmaceutical Companies
Answerwest handles calls related to clinical trial programs, customer care solutions, and literature and sample requests.
Testimonials
- “The medical industry—by necessity—is very particular and has very specific standards for call service. Answerwest® has consistently exceeded those standards over the 21 years I’ve been with them.”
– Dr. Peter Fenwick, M.D. FAAFP
- “Western Surgical Group has had the pleasure of utilizing Answerwest and their team since 2004… They have always done an outstanding job in meeting the needs of our complex physician call schedule with their medical answering services. The latest technology, the friendliness of their staff, and their willingness to accommodate our ever changing needs never seems to be an issue at Answerwest.”
– Roseanne Webber, Registered Nurse, BSN Clinical Administrator, Western Surgical Group
- Carson Medical Group has utilized Answerwest since 2008. The quality of the service has been beyond reproach and competent personnel are always available. We recently modified our practice and were able to place time specified announcements that helped route patients to the correct clinic. Answerwest helps keep our patients informed and cared for even when the office is closed.
– Michael Lollich, Principal, Carson Medical Group