When Answerwest goes to work for your organization, we first want to understand your business to ensure we provide the right solution to meet your needs. We learn about what you do and who you are. We come to know what your customers need and expect. We ask a lot of question to ensure we can achieve our g0al – to service your callers just as you would.
An answering service, in general, is an essential service for most businesses. It provides streamlined communication for callers regardless of the time that they call. Your customers can then reach a live person, who is a professional, knowledgeable, and helpful embodiment to what your company stands for. This level of service shows customers that they come first and that their phone call is always worthy of being answered.
At Answerwest, all of our simple-to-sophisticated answering service packages embody all of these qualities, so you can rest assured that your phone is always answered just as you would if you were doing it yourself.
We’re open 24 hours a day, 365-days per year including holidays. We’re open, so your business doesn’t have to be. We’re available when you’re closed, so we can take your customers’ calls, answer their questions, and keep them engaged with your business. Our goal is to emulate your professional image while your away from the office. We help your customers do business with you and extend your team. We take phone and web orders, and we answer questions based on the information you provide, and in emergencies, we can then reach out to you as per your request.
Some businesses need a Nevada-based telephone number with a live operator to fully establish their local presence. At Answerwest, we provide a local phone number for hundreds of companies every year, saving our customers money, time, and exposure to risk.
We use the latest call center technology to provide the most flexible options. We leverage the award-winning Infinity Intelligent (IS) Platform, which is one of the most reliable technologies for answering services. We can identify incoming calls associated with client ID and/or account numbers. This allows our web prompts to have customer information identified while the call is being picked up. We also can provide sophisticated system trees to route callers to a variety of options – live operators, voicemail, e-mail. All of our calls are also recorded and can be sent you directly.
We also have emergency backup systems in place which has allowed us to stay connected without interruption since 1988.
You can’t be everywhere at once, but we can. So, when you’re tied up with business, Answerwest can assist your customers and make sure your business never misses a call opportunity.
We are ideally suited for custom data collection. Our scripts accept any type of data with built-in validation to ensure accuracy.
We can build sophisticated help desk applications to assist callers and solve problems. Our scripting and branching capabilities allow us to control the flow of the call, and our agents can guide the caller through a problem by following your script, reducing human error.
Answerwest converts the traditional appointment book into a full-featured virtual scheduling and appointment book and extends your front desk operating hours to 24/7.
We can register your callers for classes, workshops, and seminars. You can select from a list of available events, and we’ll maintain the registration status for each, so you don’t overbook or schedule events with low attendance.
We can create sophisticated order entry applications to ensure accuracy. We apply customized taxation based on the caller’s location or items ordered. Once we have taken the order, we can send it to you via e-mail, batch delivery, or fax for fulfillment.