Answerwest Answering Service

Business and Medical Call Center Solutions

Answerwest is a 24/7, full service answering service. We provide answering services for small businesses , such as 24-hour customer service, order entry, and overflow services.  For our medical answering services, we provide additional options such as on-call appointment scheduling, emergency dispatch, and more. We also specialize in property management answering services and offer virtual receptionists, dispatch, and property assistance.

Here, at Answerwest, we believe your success depends on our ability to address the customer needs quickly, compassionately, and effectively. Each customer has unique needs that align with your business. To do this, we develop custom solutions that fit to your exact needs.  Answerwest has built a reputation around providing excellent customer service for the past 30 years. We truly value customer service, and we understand we are a reflection of you and your business

We focus on and take care of your clients and patients 24 hours a day, seven days a week, 365 days a year.  We want to meet and exceed your expectations. And if you can think of it, we can do it. Please contact us to see how we can extend your office to service your customers 24/7.

Human first, AI-enhanced

Answerwest leverages powerful automation tools, including intelligent scripting, voice services, and streamlined call processing. Our technology seamlessly integrates with our Intelligent Messaging scripting, enabling automated, prompt-driven interactions for tasks like appointment scheduling, directory assistance, and patient inquiries. Furthermore, features like real-time transcription and analytics provide agents with crucial support, enabling them to better understand and respond to caller needs. This synergy of human expertise and AI efficiency ensures that every interaction is both efficient and deeply personal, enhancing customer care and streamlining operations.

Answering Services Provided