Healthcare Call Center Solutions

What’s unique to you is important for us

Each healthcare provider we partner with is an original. Answerwest has made it our mission to discover what makes your organization special – from your medical specialty to your company culture – and to convey those unique qualities with every call. Before we ever answer your phone, we gather information relevant and unique to your business. With your input, we develop and customize our scripts in order to project your professional image.

Ongoing and medical-specific training, coupled with extensive experience, enable our agents to address your patients’ needs and make a great impression.

HIPPA Compliant Agents

With Answerwest’s exceptional, HIPPA compliant agents working with your team, you can trust your answering service and your patient’s data.

 

Services

Medical Answering Service

We can customize telephone coverage, screen calls, and quickly locate the appropriate on-call physician regardless of schedule changes. We provide access to your on-call schedule through a password-protected website.

Appointment Scheduling

Answerwest can share your web-based appointment book to work seamlessly with your team.

One Number Dialing for Hospitals

PBX, nursing and hospital staff dial one number to access all available rounding physicians and their associated on-call medical groups. Simplify your telecommunications and improve your performance, saving thousands in unnecessary labor costs.

VIP Trauma Line

We provide a dedicated trauma line and exceptional medical professionals trained to manage and dispatch requests from emergency room and trauma departments.

Resident Programs

We make it easy to keep residents connected to their attending physicians, faculty, rounding teams and hospitals.

Home Health Care

We support home health care providers by helping manage pharmaceuticals, home therapy, oxygen, and durable medical equipment orders to keep patients safe and healthy while at home.

Hospice or End-of-Life Care

Answerwest offers sensitive, compassionate on-call services for terminally ill patients and their families.

Clinical Trials

We manage time-consuming clinical trials by assisting with patient recruitment and follow up, and manage adverse-event programs.

Pharmaceutical Companies

Answerwest handles calls related to clinical trial programs, customer care solutions, and literature and sample requests.

 

Testimonials

  • “The medical industry—by necessity—is very particular and has very specific standards for call service. Answerwest® has consistently exceeded those standards over the 21 years I’ve been with them.”
    Dr. Peter Fenwick
    M.D., FAAFP
  • “Western Surgical Group has had the pleasure of utilizing Answerwest and their team since 2004…  They have always done an outstanding job in meeting the needs of our complex physician call schedule.  The latest technology, the friendliness of their staff, and their willingness to accommodate our ever changing needs never seems to be an issue at Answerwest.”
    Roseanne Webber
    RN, BSN Clinical Administrator, Western Surgical Group
  • “Carson Medical Group has utilized Answerwest since 2008.  The quality of the service has been beyond reproach and competent personnel are always available.  We recently modified our practice and were able to place time specified announcements that helped route patients to the correct clinic.  Answerwest helps keep our patients informed and cared for even when the office is closed.”
    Michael Lollich
    Principal, Carson Medical Group