When Healthcare Calls, We Answer.
Medical Messaging Working with your healthcare organization or medical office staff, we can select the appropriate type of physician to meet your caller's needs. Our customer service agents can search on any criteria you define such as zip code, closest city or state, physician specialty, gender preference, type of insurance, and more. Appointment Scheduling Prescription Renewal |
Hospitalist Services Answerwest offers an easy-to-administer 24/7 scheduling option to keep hospitals, nurses, and physicians connected with their patients. On-Call Home Health Care Hospice or End-of-Life Care |
Resident Programs Keeping residents informed and connected to their attending physicians, faculty, rounding teams, and hospitals. Clinical Trials Pharmaceutical Companies End-Of-Life/Mortuary Services |
You use advanced technology to take care of your patients.
We use it to take care of your practice.
At Answerwest, We Handle And Direct Your Patient Calls — And So Much More. You’ve got a busy medical practice to run. We make running it a whole lot easier. Since 1988, we’ve helped hundreds of practices run more efficiently by using advanced technology to handle and direct patient calls. Our medically-trained, HIPAA-certified customer service agents handle your calls to your exact specifications, whether locating a doctor, relaying patient information, trauma dispatching, providing web-prompted customer service, or transferring calls to your physician’s phone, back line, voice mail, fax, PDA, pager, or by e-mailing phone messages that you can listen to. Best of all, all voice messages are recorded as .wav files and archived for your protection. Answerwest takes care of your patients and your practice, 24 hours a day, seven days a week, 365 days a year—and we’ve never missed a call since 1988. |
“On-Call” Management Has Never Been Easier. Answerwest converts your on-call schedules into a full-featured scheduling center, customized to meet your needs. Even the most complex call schedules can be automatically updated and changed, thanks to our leading-edge systems. Best of all, you can access your on-call schedule through a password-protected website from any internet-connected computer, at any time, from anywhere in the world. Here, High Technology Has A Higher Calling. |
Where’s A Doctor When You Need One? Answerwest can track down your physicians and staff at the office, on their cell phones, pagers, or at their homes. If you’re a referring organization, our agents can help your callers select the appropriate physician, urgent care clinic, or emergency room to meet their needs by searching zip code, closest city or state, specialty, gender preference, type of insurance, and more. The Industry’s Most Affordable Pricing. |
Why Choose Answerwest’s Medical Messaging Services?
There are few service-oriented businesses that are required to be accessible to the public as the medical community. Day and night 24/7, regardless of the time, physicians, hospitalists, hospitals, and other medical personnel are available to the sick and injured in a variety of health-related situations.
Today, a number of local and nationwide answering service providers are available to medical professionals. Answerwest provides qualified, professional operators who are trained to handle a variety of medical calls, for physicians and hospitalists. An answering service, in general, is an essential service for most businesses as it provides streamlined communication for callers regardless of the time that they call; their ability to always reach a live person - a professional, knowledgeable, and helpful embodiment of all that the company stands for - is what can easily elevate a business from mediocre to successful. This is because this level of service shows customers that they come first and that their phone call is always worthy of being answered. |
Answerwest takes this concept one step further. We consider our service as a human conduit for patients who are sick and hurting and nurses or emergency rooms needing a surgeon or anesthesiologist. Answerwest provides a caring individual who screens the call using a script and then connects the caller to the scheduled physician or hospitalist. The trained personnel of Answerwest are given codes of conduct customized to their client, so that they may answer their calls effectively and provide the appropriate responses. In some cases, it may be necessary to call the physician directly so they can, in turn, get in touch with the patient. In still other cases, it may be appropriate to advise the caller to go straight to the emergency room…and our agents know the difference! Answerwest provides physicians with a superior level of professionalism; the same level of professionalism they expect from their in-office staff. |
Not every company can provide clients with a comprehensive doctor's answering service. Physicians who contract with a reputable medical answering service should expect the following:
A top-notch physician's answering service is absolutely crucial for a modern medical practice. Patients need to feel that their doctor cares about them and that there is always someone to whom they can reach out, regardless of the time of day or if their doctor is out of the office. A medical answering service offers physicians another layer of support and gives patients the peace of mind they deserve. |
